Return Policy

1. Eligibility for Returns

We accept returns on most items within [30] days from the date of purchase, provided that the following conditions are met:

The product is unused, in its original condition, and with all original packaging, labels, and tags intact.
The product was purchased directly from [Company Name], either online through our website or at one of our authorized retail locations.
Proof of purchase (receipt, order confirmation, or packing slip) is required to process a return.

Certain products may be excluded from our return policy for hygiene, safety, or other reasons. These exclusions are clearly stated at the time of purchase and may include:

Customized or personalized items
Perishable goods
Opened software or digital content
Gift cards and vouchers

2. How to Return an Item

To initiate a return, follow these steps:

Contact Us: Please contact our customer service team at [customer service phone number] or [email address] to inform us of your intent to return an item. Provide your order number and a brief description of the reason for the return.
Return Authorization: Once we receive your return request, we will provide you with a return authorization (RA) number and further instructions on how to return the item.
Package the Product: Carefully package the item in its original packaging, along with all accessories, documentation, and tags. Write the RA number on the outside of the package for easy identification.
Shipping the Return: Send the return package to the address provided by our customer service team. Please note that you will be responsible for the shipping costs associated with returning the item unless the return is due to a defective product or a mistake on our part.

3. Refunds

Once we receive the returned item and verify that it meets our return criteria, we will process your refund. The refund will be issued to the original method of payment. Please allow [7-10] business days for the refund to be processed and reflected in your account, depending on your payment provider.

If the item is returned outside of the eligible return period or does not meet our return conditions, we may not be able to offer a full refund. In such cases, we will contact you to discuss possible solutions, such as store credit or a partial refund.

4. Exchanges

If you would like to exchange an item for a different size, color, or model, please follow the same return process outlined above. Once the returned item is received, we will issue a refund or store credit for the original purchase, and you can place a new order for the desired product.

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [customer service phone number] or [email address]. We will provide a return label and cover the shipping costs for returning the item. Once the item is returned, we will offer a full refund or send you a replacement product, depending on your preference and stock availability.